Care Plan Terms
CARE PLAN AGREEMENT
THE ALPHA CLINIC
CARE PLAN AGREEMENT
Effective update: August 2026
This Agreement outlines the structure, services, billing terms, renewal terms and cancellation rights associated with the Hormone Optimisation and Medical Weight Loss Care Plan provided by The Alpha Clinic.
This Agreement is between The Alpha Clinic Ltd, carrying on business as The Alpha Clinic (“The Alpha Clinic” or “the Clinic”), and you, the patient.
PATIENT AND AGREEMENT INFORMATION
By enrolling in the Care Plan, you confirm that you have had the opportunity to review this Agreement and understand the structure of care, services provided, associated fees, automatic monthly renewal, cancellation rights and your responsibilities as a patient.
1. PURPOSE OF THE CARE PLAN
The Hormone Optimisation and Medical Weight Loss Care Plan supports structured, physician-led medical care involving the assessment, diagnosis, monitoring and treatment optimisation of hormone-related conditions and medical weight loss.
Hormone optimisation and medical weight loss requires ongoing clinical assessment and monitoring. The Care Plan enables The Alpha Clinic to provide longitudinal clinical oversight, ongoing monitoring and treatment optimisation over time, supporting symptom management, patient safety and long-term health outcomes.
The Care Plan replaces individual billing for certain uninsured follow-up and programme services and supports the broader clinical framework surrounding your treatment.
2. SERVICES SUPPORTED BY THE CARE PLAN
The Care Plan supports the ongoing clinical and administrative structure required for safe and effective hormone optimisation and medical weight loss and may include:
Regular physician follow-up consultations, generally every 3–4 months and up to four per year
Ongoing biomarker monitoring and review
Treatment optimisation and dose adjustment where clinically appropriate
Clinical oversight between scheduled visits
Programme coordination and clinical administration including all emails and calls with our support team
Support from the clinic team as appropriate
Body composition monitoring where clinically indicated
The exact frequency and nature of clinical services will depend upon your individual medical needs and the clinical judgment of your treating physician.
Participation in the Care Plan does not guarantee unlimited physician visits, unscheduled appointments or urgent access outside the Clinic's standard policies.
3. CARE PLAN FEE
The Care Plan fee is:
$119.00 CAD per month, plus applicable GST.
At the current GST rate of 5%, the total monthly charge is $124.95 CAD.
The monthly fee applies regardless of the timing of individual appointments because the Care Plan supports the ongoing programme structure, monitoring systems, clinical coordination and administrative support associated with your care.
The Care Plan is a continuing monthly service and is not priced on a per-appointment basis.
4. COMMENCEMENT AND PAYMENT
Your Care Plan begins on the date of your New Patient Consultation, or for existing patients, on the date of your Follow-Up Consultation when you transition to the Care Plan.
Subsequent payments will be charged to your registered payment method on (or approximately on) the corresponding monthly billing date.
Payments are processed securely through Stripe, the Clinic's third-party payment processor.
By enrolling in the Care Plan, you authorise The Alpha Clinic and its payment processor to charge the applicable monthly Care Plan fee to your registered payment method while your Care Plan remains active.
You may update your payment method and view invoices through the secure Stripe Billing Portal.
5. AUTOMATIC MONTHLY RENEWAL
The Care Plan operates on a month-to-month basis and automatically renews each month until cancelled by you or terminated by The Alpha Clinic in accordance with this Agreement.
Each renewal is for one additional monthly term.
There is no requirement to commit to the Care Plan for a fixed annual term.
You may cancel the automatic renewal of your Care Plan at any time, before or after a monthly renewal date, without a cancellation charge or other penalty.
6. CANCELLATION
You may cancel your Care Plan at any time.
Cancellation may be completed:
Through the Stripe Billing Portal; or
By providing written notice to The Alpha Clinic at info@thealphaclinic.ca
There is no cancellation fee or cancellation penalty.
Once cancellation has been received and processed, the Care Plan will not automatically renew for a further monthly term and no further monthly Care Plan fees will be charged.
Fees already paid for a monthly Care Plan term are non-refundable except where a refund is required by applicable law.
Cancellation of the Care Plan does not restrict your ability to obtain medically necessary insured physician services through the provincial healthcare system or to seek medical care from another healthcare provider.
7. CANCELLATION AND ONGOING TREATMENT
Hormone optimisation and medical weight loss requires appropriate ongoing clinical assessment, laboratory monitoring and physician oversight.
Cancellation of the Care Plan does not constitute a penalty and does not prevent you from seeking ongoing optimisation treatment elsewhere.
However, ongoing prescribing, medication management, treatment optimisation, full clinic support and monitoring by The Alpha Clinic require appropriate clinical assessment and participation in the applicable ongoing care programme.
Following cancellation, patients who wish to continue hormone optimisation and or medical weight loss should arrange ongoing care with another appropriate healthcare provider.
The Alpha Clinic will facilitate the transfer of medical records to another healthcare provider upon receipt of appropriate patient consent and in accordance with applicable legal and professional requirements.
8. PATIENT RESPONSIBILITY FOR FOLLOW-UP CARE
Patients are responsible for booking and attending recommended follow-up appointments in accordance with their physician's clinical plan.
The Alpha Clinic may provide courtesy reminders when appointments are due; however, responsibility for scheduling and attending required appointments remains with the patient.
Ongoing prescriptions require appropriate clinical assessment and monitoring.
A physician may decline to issue or renew a prescription where required clinical follow-up, laboratory testing or other appropriate monitoring has not been completed.
Care Plan fees continue to apply while the Care Plan remains active regardless of appointment attendance.
Failure to book or attend recommended appointments does not, by itself, constitute grounds for a refund of Care Plan fees, except where otherwise required by law.
9. INSURED AND UNINSURED SERVICES
Care Plan fees apply exclusively to uninsured components of care, including programme structure, monitoring support, coordination, administration and other services that are not benefits under the provincial health insurance plan.
Medically necessary insured physician services are billed to the provincial health insurance plan where applicable and in accordance with applicable legislation, regulations and professional requirements.
The Care Plan fee does not replace or duplicate insured physician services.
Payment of the Care Plan fee is not required as a condition of accessing medically necessary insured physician services.
Enrolment in the Care Plan is not required to access insured physician services.
10. NATURE OF CARE
Hormone optimisation and medical weight loss is an ongoing medical process that may require assessment, laboratory investigation, monitoring and treatment adjustment over time.
Participation in the Care Plan does not guarantee a particular treatment, prescription, dose, laboratory result, symptom improvement or other clinical outcome.
The Care Plan provides a structure through which The Alpha Clinic can deliver proactive and longitudinal care while maintaining appropriate medical oversight.
11. CHANGES TO THE CARE PLAN
Subject to applicable law, The Alpha Clinic may amend the following provisions of the Care Plan:
The monthly Care Plan fee
The services and programme supports included within the Care Plan
Programme structure
Billing and administrative processes
Clinic operational procedures relating to delivery of Care Plan services
Where required by applicable law, The Alpha Clinic will provide written notice of an amendment not less than 30 days and not more than 60 days before the amendment takes effect.
The notice will describe the amended provision and explain the change in a clear and comprehensible manner.
Where an amendment increases an obligation of the patient or reduces an obligation of The Alpha Clinic, the patient may cancel the Care Plan without charge or other penalty.
The Alpha Clinic will not unilaterally amend cancellation, refund, return or exchange provisions in a manner that increases an obligation of the patient or reduces an obligation of the Clinic.
Nothing in this section limits any additional rights available to a patient under applicable consumer protection legislation.
12. TERMINATION BY THE CLINIC
The Alpha Clinic may discontinue a patient's participation in the Care Plan where reasonably necessary, including where:
Care Plan fees remain unpaid
The physician-patient relationship has been appropriately terminated
Continuing treatment through the Care Plan is no longer clinically appropriate
The Clinic can no longer safely or appropriately provide the required services
The patient repeatedly fails to complete clinically required monitoring or follow-up
The patient materially breaches the terms of this Agreement
Any termination of the physician-patient relationship or clinical care will be managed in accordance with applicable professional, ethical and legal requirements.
Termination of the Care Plan will stop future recurring Care Plan charges.
13. CLINICAL DISCRETION
All investigations, diagnostic decisions, treatment recommendations, prescription decisions and medication management remain within the independent clinical judgment of the treating physician.
Participation in or payment for the Care Plan does not obligate a physician to prescribe a particular medication or therapy, prescribe a particular dose, or continue treatment where the physician determines that treatment is not clinically appropriate or safe.
Clinical decisions will be made in accordance with applicable standards of medical practice.
14. PAYMENT FAILURE
If a scheduled Care Plan payment cannot be processed, The Alpha Clinic may contact you and request that your payment information be updated.
The Clinic may suspend or terminate Care Plan services where payment obligations remain outstanding.
Any decision regarding ongoing medical treatment or prescribing remains subject to the treating physician's clinical judgment and applicable professional obligations.
15. PATIENT ACKNOWLEDGEMENT AND CONSENT
By enrolling in the Care Plan, you acknowledge and confirm that:
You have been given an opportunity to review this Agreement before enrolling
You understand the purpose and structure of the Care Plan
You understand the services supported by the Care Plan
You understand that the Care Plan costs $119.00 plus applicable GST per month
You understand that the Care Plan automatically renews each month
You authorise recurring monthly charges to your registered payment method while the Care Plan remains active
You understand that you may cancel at any time without a cancellation charge or penalty
You understand how to cancel your Care Plan
You understand the Clinic's refund policy
You understand the distinction between insured and uninsured services
You understand that payment for the Care Plan does not guarantee any particular treatment or prescription
You understand your responsibility to book and attend recommended follow-up appointments and complete required clinical monitoring
You understand that continued prescribing requires appropriate physician assessment and monitoring
You consent to enrolment in the Care Plan on these terms
CLINIC INFORMATION
Legal name: The Alpha Clinic Ltd
Operating name: The Alpha Clinic
Business address: 302-3320 Richter Street, Kelowna, V1W 4V5
Email: info@thealphaclinic.ca
Telephone: +1 250 863 4159
Website:www.thealphaclinic.ca
Agreement version: August 2026